Shipping and Returning your shirt

SHIPPING

 

All orders over £140 are shipped for free anywhere around the world.

UK orders under £140 shipping is charged at £4.95

EU orders under £140 shipping is charged at £5.95

ROW orders under £140 shipping is charged at £7.95

UK Shipments -: Please allow 3-4 working days for UK shipments to arrive from notification of item being shipped.

EU Shipments -: Please allow 6-7 working days for EU shipments to arrive from notification of item being shipped.

ROW Shipments -: Please allow 10-14 working days for ROW shipments to arrive from notification of item being shipped.

Please note that we do NOT accept orders and ship to the following countries-:

  • Balkans

  • Belarus

  • Burma/Myanmar

  • Cuba

  • Democratic Republic of Congo

  • Federal Republic of Yugoslavia & Serbia

  • International Criminal Tribunal for the Former Yugoslavia

  • Iran

  • Iraq

  • Ivory Coast (Cote d’lvoire)

  • Lebanon

  • Liberia

  • North Korea (Democratic People’s Republic of Korea)

  • Russia

  • Sudan

  • Syria

  • Zimbabwe

 

RETURNS

 

To return or exchange an item you will need to print off your original order confirmation and write on there why you want to return the item.

Please repackage your item wherever possible in the original packaging and enclose a copy of your order confirmation.


Please post the package back according to your location to:

Returns
FR3ND,

Bourne House

Prince Edward Street

Berkhamsted

Herts, HP43EZ
United Kingdom

RETURNED GOODS VAT NO: GB296424375

Post items with cost of postage clearly marked on the outside of the package. If this is not possible please enclose a receipt of postage within the package. Obtain a proof of posting wherever possible. Note postage refunds will ONLY be paid on faulty items.

For international returns: please mark your package. Goods returned under warranty: FR3ND will NOT be able to pay for customs charges incurred when returning items. We will refuse any returns that incur a duty charge because the package was not marked correctly.

Note we only accept returns that are under 60 days from the date of purchase for faults and 28 days from date of purchase for exchange/refund providing the garment has not been washed or worn and is returned in there same condition along with all the packaging. Shirt's returned without all of the packaging and not in the same condition as they were dispatched when you placed your order will be either subject to a £28 restocking charge OR refusal to refund and your shirt will be shipped back to you.

When we receive your return we will aim to process it within 10-16 working days and will refund you on any monies owing and the return postage only if the goods are faulty (up to the value of £5 UK, $12 US, €7 EUR) directly to the card you used to purchase your original item(s).

If you do have any enquiries about your return once it has been posted, please contact us. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the items tracking number if applicable.

If you are returning an item from Europe or Rest of the World please ensure you clearly mark your package:

RETURNED GOODS VAT NO: GB296424375 otherwise we may be charged duty in the UK which will be deducted from your refund.