F A Q

 

HOW DO I CONTACT YOU?

Please email us at hello@FR3ND.com and we will get right back to you. Alternatively fill in our "Contact Us"form or use Live Chat to talk to our customer service team.

HOW DO I CHOOSE THE RIGHT SIZE?

Click onto our  SIZE CHART for guidance. If you are unsure what size to choose, please click on the live chat or leave us a message and we will come back to you with our recommendations based on your height, weight, and key measurements.

HOW DO YOU WASH THE SHIRTS?

Very simply. We recommend you wash them at 30 degrees cool wash with standard detergent. No need for special soaps and don't use softeners, bleach or tumble dry. A simple cool wash and line dry and you are ready to go. We recommend you wear out shirts for more than one wear as they don't crease and never smell as they don't allow bacteria (the smelly stuff) to breed. Washing garments after every wear uses a huge amount of energy and water and if everyone reduced the amount they washed their clothing slightly it would not only elevate the life of the garment but also help save our planet.
 

WHERE WILL I FIND THE WAHING INSTRUCTIONS?

Every shirt has washing instructions stitched into the inside side seam of the shirt. Please follow these exactly to prevent damage to the shirt.

ARE YOU IN ANY SHOPS I CAN TRY ON YOUR SHIRTS?

No. Our model is to sell direct via the website to reduce the huge margins and advertising required to sell through 3rd party bricks and mortar stores. 
 

WHERE DOES MERINO WOOL COME FROM?

Our Superfine merino comes from New Zealand and Australia.

WHERE ARE YOUR SHIRTS MADE?

The fabric is made in Italy in one of the worlds oldest shirting mills. We then make the shirts in Portugal, again in one of the worlds oldest shirtmaker to guarantee the craftsmanship is perfect.

HOW QUICKLY WILL MY ORDER TAKE TO ARRIVE?

We aim to despatch your order within 1 working day.

 

Please see the shipping times to estimate the time the delivery service will take to deliver your shirt.

UK Shipments -: Please allow 3-4 working days for UK shipments to arrive from notification of item being shipped.

EU Shipments -: Please allow 6-7 working days for EU shipments to arrive from notification of item being shipped.

ROW Shipments -: Please allow 10-14 working days for ROW shipments to arrive from notification of item being shipped.

DO YOU SHIP ABROAD?

We ship all over the world.

WHAT CURRENCY DO YOU ACCEPT?

You can pay via PAYPAL or CREDIT CARD and we charge in £ Sterling. Your PAYPAL or CREDIT CARD will automatically handle the conversion of the payment into your local currency.